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AMANDA J. RHEAD
Almond is a B2B fintech company transforming cross-border payments by empowering financial institutions and their customers with the best possible rates and near-instant settlements across all corridors globally. With Almond technology, institutions can guarantee fast, affordable, and transparent cross-border transactions.
Credit Scoring in Developing Nations
Almond is using psychometric and mobile data to provide fast, ethical and low-risk loans to communities with no conventional credit history.
Audience Challenges:
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Lack of reliable internet
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Access to technology
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Literacy
The Opportunity
UX Objectives
Build a responsive mobile assessment experience that allows loan agents to evaluate an individual's qualification for microloans.
Scope Details
Platforms: Mobile (android, iOS), tablet, desktop web
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Practical and modernized flow for the "Take Assessment" experience (survey)
Approachable sign-in and navigation menu (with room to expand)
Optimized Customer Directory and Customer Profile pages
Accessibility Considerations:
Allow and indicate WiFi off in rural and remote scenarios
Include a language selector for international audiences
Information Architecture
Project Management
ClickUp
(click/hover to zoom and inspect)
Login screens
(click/hover to zoom and inspect)
Alert during offline mode
Quick view of the customer
Assessment List Directory Page
Visual progress
Alert during offline mode
Survey Experience
1. Start
2. Survey questions
3. Review answers
Implementing the new app design helped loan agents more easily view, manage and administer credit scoring assessments to more prospects in various countries.
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